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Job Classification: Full or part time
Job Relationships: Reports to the Client Services Supervisor
Job Summary: This position represents Larimer Humane Society in a professional and courteous manner and provides quality client service at the Shelter’s front desk. CSA positions may be either full-time or part-time, providing service Monday through Friday 10:00 a.m. – 7:30 p.m. and Saturday/Sunday 9:00 a.m. – 5:00 p.m.
Essential Duties/Responsibilities:
- Provides quality in-person and telephone client service
- Educates clients on responsible animal guardianship, animal care and local ordinances
- Conducts animal adoption counseling, has a good understanding of SAFER evaluation, Meet Your Match, medical history and any other paperwork that needs to be covered with client.
- Conducts animal adoptions, completes all necessary paperwork
- Processes stray and relinquished animals, enters computer data, vaccinates and completes necessary paperwork
- Solicits donations from clients and assists with in-kind donations
- Ensures that lost reports and morning/closing checklists are done accurately and completed as assigned
- Peforms liaison duties as needed
Job Qualifications:
Education/Experience: Minimum of high school diploma or equivalent; minimum of 2-years’ customer service experience in fast paced environment with a variety of client needs
Knowledge: Knowledge of animal breed, behavior, and handling; must become animal handling certified; Knowledge of Chameleon shelter software a plus; Knowledge of Microsoft Office applications (Access and Excel)
Skills: Effective verbal communication skills for in person and telephone contact; excellent customer service skills, particularly with a variety of client situations; able to prioritize duties and perform multiple tasks; able to work in a high-stress, fast-paced environment; basic computer skills; ability to learn, retain and communicate a wide variety of information; detail oriented
Abilities: Able to work with animals; able to work with disinfectants and cleaning supplies; able to perform physical work including scrubbing, mopping, lifting, walking, and bending
Working Conditions:
Work Environment: Work performed in animal shelter setting; potential for exposure to zoonotic diseases and cleaning chemicals; potential for exposure to dangerous and fractious animals; potential exposure to high noise levels when in kennel area; potential for animal bites and scratches while handling animals
Physical Activities: Occasional lifting of up to 50 pounds; potential for standing on feet for 8 hours a day
To Apply:
Submit your resume along with your cover letter detailing your customer service experience, the hours you are available, and how you meet the job qualifications listed to us via
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Larimer Humane Society conducts criminal background checks, DMV checks, and requires drug testing of all employment candidates.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
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